This Privacy Policy describes how DryLab (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website at thedrylab.com and our related services (collectively, the “Services”). This Privacy Policy applies to all users of our Services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1. Personal Data We Collect
We collect personal data relating to you (“Personal Data”) as follows
1.1 Personal Data You Provide
We collect Personal Data if you create an account to use our Services or communicate with us as follows:
Account Information: When you create an account, we collect your name, email address, and password.
Profile Information: You may provide additional information such as your organization, job title, and other professional details.
Communication Data: When you contact us or communicate through our Services, we collect the contents of your messages, attachments, and related metadata.
Research Data: When you upload files, documents, or other content to our Services, we collect and process this information to provide our AI-assisted research capabilities.
Payment Information: If you make purchases, we collect billing information including your name, billing address, and payment method details (processed by third-party payment processors).
Support Data: When you request customer support, we collect information about your inquiry, including screenshots, logs, and other technical information.
1.2 Personal Data We Collect Automatically
When you use our Services, we automatically collect certain information:
Device Information: We collect information about your computer or mobile device, including hardware model, operating system, browser type and version, device identifiers, and mobile network information.
Usage Information: We collect information about how you use our Services, including pages visited, features used, search queries, and time spent on different parts of our Services.
Location Information: We may collect information about your approximate location based on your IP address.
Log Data: Our servers automatically record information when you use our Services, including IP addresses, browser type, referring URLs, pages visited, and timestamps.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.
1.3 Personal Data from Third Parties
We may receive Personal Data from third parties, including:
Authentication Services: When you log in using third-party services like Google, we receive basic profile information.
Analytics Providers: We may receive aggregated information about how users interact with our Services.
Business Partners: We may receive information from partners who integrate with our Services.
2. How We Use Personal Data
We may use Personal Data for the following purposes:
2.1 Personal Data You Provide
To provide, maintain, and improve our Services
To process your research data and provide AI-assisted analysis
To manage your account and provide customer support
To process payments and maintain billing records
To enable collaboration features and sharing capabilities
2.2 Communication
To respond to your inquiries and provide customer support
To send you important updates about our Services
To notify you about changes to our policies or terms
To send you newsletters and promotional materials (with your consent)
2.3 Improvement and Analytics
To analyze usage patterns and improve our Services
To conduct research and development
To generate anonymized analytics and insights
To troubleshoot issues and provide technical support
2.3 Legal and Security
To comply with legal obligations and regulatory requirements
To protect against fraud, abuse, and security threats
To enforce our terms of service and policies
To protect our rights and the rights of others
3. Disclosure of Personal Data
We may disclose your Personal Data in the following circumstances:
3.1 Vendors and Service Providers
To assist us in meeting business operations needs and to perform certain services and functions, we may disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety monitoring services, email communication software, web analytics services, payment and transaction processors, and other information technology providers. Pursuant to our instructions, these parties will access, process, or store Personal Data only in the course of performing their duties to us.
3.2 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Services of any change in ownership or uses of your Personal Data.
3.3 Legal Requirements
3.4 With Your Consent
We may share Personal Data with third parties when we have your explicit consent to do so, such as when you choose to integrate with third-party services or share your research with collaborators.
4. International Data Transfers
Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your Personal Data receives an adequate level of protection in the jurisdictions in which we process it.
If you are located in the European Economic Area (EEA), we will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection by the European Commission, or we will use appropriate safeguards such as Standard Contractual Clauses.
5. Data Retention
We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:
The type of Personal Data we collect
The purposes for which we collected and use it
The sensitivity of the Personal Data
Legal, regulatory, tax, accounting, or other requirements
Our legitimate business interests
When we no longer need your Personal Data, we will securely delete or anonymize it. In some cases, we may retain anonymized or aggregated information indefinitely for analytical purposes.
6. Your Rights
Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:
Access: Request access to your Personal Data and information relating to how it is processed
Rectification: Request correction of inaccurate or incomplete Personal Data
Erasure: Request deletion of your Personal Data from our records
Portability: Request transfer of your Personal Data to a third party (right to data portability)
Restriction: Request restriction of how we process your Personal Data
Objection: Object to how we process your Personal Data
Consent Withdrawal: Withdraw your consent where we rely on consent as the legal basis for processing
Complaint: Lodge a complaint with your local data protection authority
To exercise these rights, please contact us using the information provided in the “How to Contact Us” section below. We may need to verify your identity before processing your request.
7. Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small data files stored on your device that help us improve our Services and your experience.
Types of Cookies We Use
Essential Cookies: Necessary for the operation of our Services
Performance Cookies: Help us understand how visitors interact with our Services
Functionality Cookies: Remember your preferences and settings
Targeting Cookies: Used to deliver relevant advertisements
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.
8. Security
We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response procedures
However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.
9. Children’s Privacy
Our Services are not intended for use by children under the age of 13 (or 16 in the EEA). We do not knowingly collect Personal Data from children under these ages. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.
10. Third-Party Links
Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to these third-party websites or services. We encourage you to read the privacy policies of any third-party websites or services that you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).
We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the ways you can help protect your privacy.
12. Legal Basis for Processing (EEA Users)
If you are located in the EEA, our legal basis for collecting and using your Personal Data depends on the Personal Data concerned and the specific context in which we collect it:
Contract: We need to perform a contract with you
Consent: You have given us consent to process your Personal Data
Legitimate Interest: We have a legitimate interest in processing your Personal Data
Legal Obligation: We need to comply with a legal obligation
13. How to Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
Website: thedrylab.comEmail: privacy@thedrylab.com
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.